Frequently Asked Questions

Alena is an AI-powered mock interview platform that helps job seekers practice interviews and receive professional feedback. For just ₹149, you get a personalized interview session with 12 questions tailored to your resume and job description, plus detailed feedback using STAR methodology.

Unlike generic interview prep platforms, Alena generates questions specifically for YOUR resume and the job you're applying for. Our AI analyzes your background, skills, and experience level to create a realistic interview experience. Plus, you can answer via voice or text, and get instant professional feedback.

No. Alena is an independent interview practice tool. We are not affiliated with, endorsed by, or sponsored by any employer. Your results are for personal use and do not carry official weight with potential employers.

₹149 per interview (one-time payment, all taxes included). No subscriptions, no hidden fees, no recurring charges. You pay once and get full access to your interview and results.

Yes! All payments are processed through RazorPay, a licensed and PCI-DSS compliant payment gateway in India. We do NOT store your credit card or banking information. Your payment details are encrypted and handled securely by RazorPay.

Refunds are available in the following cases:

• ✅ If you didn't receive your interview link within 24 hours
• ✅ If payment was charged but the interview wasn't activated
• ✅ If you were accidentally charged twice
• ❌ No refund once you've started the interview

See our full Refund Policy for details.

Step 1: Fill out the form on our homepage with your name, email, resume (PDF), job title, job description, and experience level.
Step 2: Pay ₹149 securely via RazorPay.
Step 3: Check your email for the interview link (usually arrives within minutes).
Step 4: Click the link and start your interview!

Once your payment is confirmed, our AI immediately processes your resume and generates personalized interview questions. You'll receive an email with your unique interview link within a few minutes. If you don't see it, check your spam folder or contact us.

You'll receive 12 questions in total:

• 2 opening questions (warm-up)
• 9 main interview questions (behavioral, technical, situational)
• 1 closing question

You have the flexibility to choose! You can answer questions by speaking (voice input) for a more realistic interview experience, or typing (text input) if you prefer. Our AI uses Deepgram to transcribe voice responses in real-time.

No. The interview must be completed in one session. You cannot pause, save, or resume it later. Plan to set aside 30-45 minutes for the full interview.

Each interview link can only be used once. If you want to practice again, you'll need to purchase a new interview session (₹149). This ensures the integrity of the evaluation process.

Your results are delivered instantly after completing the interview! Our AI evaluates all responses within 30-60 seconds and sends your feedback report to your email.

Your feedback report includes:

• Overall Score (0-100): Combined rating across all questions
• STAR Score: How well you structured answers (Situation, Task, Action, Result)
• Culture Fit Score: Evaluation of soft skills, teamwork, communication
• Hiring Recommendation: Strong Recommend / Recommend / Maybe / Not Recommend
• Strengths: What you did well
• Red Flags: Areas to improve
• Question-by-Question Breakdown: Detailed feedback for each response

Our AI uses proven evaluation frameworks (STAR methodology and culture fit analysis) that are used by top companies like Google and Amazon. However, AI has limitations and may not always match human judgment. Treat the feedback as guidance for improvement, not as the definitive truth.

AI feedback is subjective and for practice purposes only. Unfortunately, dissatisfaction with your score or feedback does not qualify for a refund. Use the feedback to identify areas for improvement and consider practicing again to see progress.

You need:

• A stable internet connection
• A modern web browser (Chrome, Firefox, Safari, or Edge)
• Microphone access (if using voice input)
• PDF resume (max 5MB)

Technical issues on your end (poor internet, browser problems, device issues) are not grounds for refunds. We recommend testing your setup before starting. If you believe there's an issue on our end, contact us at support@alena.ai with details.

First, check your spam or junk folder. If it's not there and it's been more than 1 hour since payment, contact us at support@alena.ai with your payment transaction ID. If we don't resolve it within 24 hours, you're eligible for a full refund.

Yes! We use SSL/TLS encryption for all data transmission and store your resume and interview recordings in encrypted cloud storage (Supabase). We comply with the IT Act 2000 and implement industry-standard security practices. See our Privacy Policy for full details.

Absolutely not. We never sell, rent, or share your personal data (resume, responses, email) with third parties for marketing purposes. We only share data with trusted service providers (OpenAI, Deepgram, etc.) to deliver the Service.

Yes! You can request deletion of your data at any time by contacting us at privacy@alena.ai. We'll delete your data within 30 days, except for payment records that must be retained for 7 years per Indian tax laws.