1. Introduction
Alena ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our AI-powered mock interview platform ("Service").
This policy complies with the Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.
2. Information We Collect
2.1 Information You Provide Directly
- Personal Information: Name, email address
- Resume: PDF document containing your education, work experience, skills, and achievements
- Job Details: Job title, job description, experience level, industry
- Interview Responses: Voice recordings (if using voice input) or text responses to interview questions
- Payment Information: Processed by RazorPay (we do NOT store credit card or banking details)
2.2 Information Collected Automatically
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on pages, interview completion status
- Cookies: Essential cookies for session management (see Section 8)
Note: We only collect information necessary to provide the Service. We do not collect sensitive personal data beyond what is required for interview preparation.
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: Generate personalized interview questions based on your resume and job description
- AI Processing: Analyze your interview responses using AI to provide STAR methodology and culture fit feedback
- Communication: Send interview links, results, and support messages to your email
- Payment Processing: Verify transactions and process refunds (if applicable)
- Service Improvement: Analyze usage patterns to improve question quality and user experience
- Legal Compliance: Meet regulatory requirements and resolve disputes
We do NOT: Sell, rent, or share your personal data with third parties for marketing purposes.
4. Third-Party Services and Data Sharing
We share your data with the following trusted third-party service providers to deliver our Service:
OpenAI (AI Processing)
Data Shared: Resume content, job description, interview responses
Purpose: Generate interview questions and evaluate responses
Privacy: OpenAI Privacy Policy
Deepgram (Speech-to-Text)
Data Shared: Voice recordings (if you use voice input)
Purpose: Transcribe your spoken answers to text
Privacy: Deepgram Privacy Policy
RazorPay (Payment Gateway)
Data Shared: Name, email, payment amount
Purpose: Process ₹149 payment securely
Privacy: RazorPay Privacy Policy
Supabase (Database & Storage)
Data Shared: All user data and files
Purpose: Secure storage of resumes, interview data, and results
Privacy: Supabase Privacy Policy
Resend (Email Delivery)
Data Shared: Email address, interview links, results
Purpose: Send transactional emails
Privacy: Resend Privacy Policy
All third-party providers are bound by their own privacy policies and data protection agreements. We ensure they meet industry-standard security practices.
5. Data Storage and Security
5.1 Where We Store Your Data
Your data is stored on secure servers provided by Supabase, which uses AWS infrastructure. Data may be stored in data centers located in India or other countries with equivalent data protection standards.
5.2 Security Measures
We implement industry-standard security practices to protect your data:
- 🔒 SSL/TLS encryption for all data transmission
- 🔐 Encrypted storage for sensitive data (resumes, recordings)
- 🛡️ Regular security audits and vulnerability assessments
- 👤 Access controls limiting employee access to data
- 📊 Secure payment processing via PCI-DSS compliant RazorPay
Disclaimer: While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your data for the following periods:
- Interview Data (Resume, Responses, Results): Retained indefinitely unless you request deletion
- Payment Records: 7 years (as required by Indian tax laws)
- Email Communications: 2 years
- Technical Logs: 90 days
You can request deletion of your data at any time by contacting us (see Section 10).
7. Your Data Rights
Under Indian data protection laws, you have the following rights:
Right to Access
Request a copy of all personal data we hold about you
Right to Correction
Request correction of inaccurate or incomplete data
Right to Deletion
Request deletion of your data (subject to legal retention requirements)
Right to Object
Object to processing of your data for certain purposes
Right to Data Portability
Request your data in a machine-readable format
To exercise any of these rights, please contact us at privacy@alena.ai. We will respond within 30 days.
8. Cookies and Tracking
We use minimal cookies to provide the Service:
Essential Cookies Only
We use session cookies to maintain your interview session and authenticate payment status. These are necessary for the Service to function.
We do NOT use marketing cookies, analytics cookies, or third-party tracking cookies.
9. Children's Privacy
Our Service is intended for users aged 18 and above. We do not knowingly collect data from children under 18 without parental consent. If we discover that we have collected data from a minor without proper consent, we will delete it immediately.
You can also reach us at our Contact Page.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the "Last Updated" date and, where required, by sending an email notification.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: privacy@alena.ai
- Support: support@alena.ai