One Email for All Support
Whether you need help with payments, refunds, technical issues, privacy requests, or just want to share feedback — reach out to us at:
rahul@meetalena.comResponse Time: 24-48 hours during business days
What We Can Help You With
General Support
Technical issues, account help, interview questions
Refund Requests
Payment issues, refund requests, billing questions
Privacy & Data
Data deletion, privacy concerns, GDPR requests
Feedback
Suggestions, feature requests, testimonials
What to Include in Your Email
To help us assist you faster, please include:
- ✓Full Name (as used during payment)
- ✓Email Address (registration email)
- ✓Transaction ID (for payment issues)
- ✓Detailed Description of your issue
- ✓Screenshots (if applicable)
- ✓Subject Line indicating inquiry type
Our Response Commitment
| Type of Inquiry | Response Time | Resolution Time |
|---|---|---|
| General Support & Technical | 24-48 hours | 1-5 business days |
| Refunds & Payment Issues | 24-48 hours | 5-7 business days |
| Privacy & Data Requests | Within 7 days | Up to 30 days |
| Feedback & Suggestions | 48-72 hours | Acknowledged promptly |
* All timelines are business days (Monday-Friday, excluding public holidays in India)
Business Hours
While Alena interviews are available 24/7, our support team operates:
Monday - Friday: 9:00 AM - 6:00 PM IST
Emails received outside these hours will be answered on the next business day.
💡 Before You Email...
Check our FAQ page — many common questions are already answered there!