Whether you have a question, need support, or want to share feedback, we're always here to assist you. Our team is committed to responding to all inquiries within 24-48 hours.
How to Reach Us
General Support
For general inquiries, technical issues, or account assistance.
support@alena.aiResponse time: 24-48 hours
Refund Requests
For refund requests and payment-related issues.
refunds@alena.aiResponse time: 48 hours
Privacy & Data
For data deletion, privacy concerns, or data requests.
privacy@alena.aiResponse time: 30 days (legal requirement)
Feedback & Suggestions
Share your thoughts and help us improve Alena.
feedback@alena.aiWe love hearing from you!
What to Include in Your Email
To help us assist you faster, please include the following information:
- 1.Your Full Name as provided during payment
- 2.Email Address used for registration/payment
- 3.Payment Transaction ID (if applicable)
- 4.Detailed Description of your issue or question
- 5.Screenshots or Evidence (if relevant)
Our Response Commitment
| Type of Inquiry | Response Time | Resolution Time |
|---|---|---|
| General Support | 24-48 hours | 1-5 business days |
| Refund Requests | 48 hours | 5-7 business days |
| Privacy & Data Requests | 7 days | 30 days (legal max) |
* All timelines refer to business days (Monday-Friday, excluding public holidays in India)
Before You Reach Out...
Check our Frequently Asked Questions (FAQ) page. Many common questions are already answered there, which might save you time!
Common Questions Covered in FAQ:
- How do I access my interview link?
- What if I didn't receive my interview email?
- Can I retake the interview?
- How long does it take to get results?
- Is my payment secure?
📅 Business Hours
While Alena is available to conduct interviews 24/7, our support team operates during business hours:
Monday - Friday: 9:00 AM - 6:00 PM IST
Emails received outside business hours will be responded to on the next business day.
Note: For the fastest response, please use the appropriate email address for your type of inquiry. We aim to respond to all emails within 24-48 hours during business days.